Shipping & Returns
Delivery Information
Within Singapore
Expected Delivery Time: 3 to 4 working days.
Delivery charges: $8 per order
Free delivery for orders above $120
Return & Cancellation Policy
All pieces are individually handmade and undergo a firing process, hence the glaze, color shading and shape, etc. may vary slightly.
Please note that we cannot accept returns or exchanges based on these differing characteristics or quality. We hope that you enjoy the unique charm of handicrafts.
There will be no refund or cancellation permissible for the products ordered and delivered.
If you have an issue to report regarding your order, please do so as soon as possible providing as much detail as possible via email to sales@shirosophy.com as the maximum time frame allowed is only 48 hours after delivery.
Damage
If the product delivered has been discovered damaged (not due to customer’s handling or negligence) and reported within 48 hours after the delivery, we can only offer one-to-one exchange. If there is no available stock for exchange at that point of time, we will offer a refund based on the product price only.